The unfair advantage of RCS over WhatsApp Business Messaging

Businesses are betting big on building conversational commerce capabilities on both RCS, or Rich Communication and WhatsApp. But as a brand on which channel are you more likely to receive acceptance from your customers? Here's a consumer's take.

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The Bizarre Disappearance of Lauren Thompson

She vanished after calling 911 to report that someone was chasing her through the woods.

When Lauren Colvin Thompson called her mother, Torie Colvin, on the afternoon of Thursday, January 10, 2019, it was clear that something was wrong. The 32-year-old wanted to speak with her children, but they weren’t home at the time. Lauren sounded as if she were somewhat distressed; she apologized to her mother for some of the decisions she had made in the past and asked her to tell her father that she loved him. As Torie tried to calm her daughter down, she could hear a man’s voice in the background. It sounded as if he and Lauren were arguing; Torie heard him tell Lauren that she didn’t need to be calling her children at that moment.

Lauren then made a chilling comment, telling her mother that if she managed to get out of the situation she was in, she was never going to do drugs again. Unsure what her daughter was talking about, Torie told her that if she thought she was in danger she needed to call the police. Lauren changed the subject, asking her mother to tell her kids that she loved them. She ended the call at 2:00 pm.

Less than 10 minutes after she hung up with her mother, Lauren placed a call to 911. She sounded absolutely petrified as she told the 911 operator that she was being chased through a wooded area; she stated that she was unfamiliar with the area and had no idea where she was. The operator could hear noises in the background, and it was obvious that Lauren was running while she was on the phone.

The 911 operator was able to determine Lauren’s approximate location from her cell phone pings; she was somewhere near Rock Hill, Texas. Deputies from the Panola County Sheriff’s Office were immediately dispatched to that area.

Lauren remained on the phone with the 911 operator for 21 minutes. She told the operator that she had fled from her vehicle and insisted that she was being chased, though she was unable to provide a description of the person or persons who she believed were after her. At one point she seemed to believe that she was being shot at, but the operator didn’t hear anything that sounded like gunshots.

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