Yes to Redress!

How can we make it easier for people to seek redress in the digital world?

Here’s a summary of the conversation at the first meet-up held on 5 December 2018, and introduction to some of our plans for how to champion and improve redress in the digital world into 2019 and beyond.

Doteveryone cares about redress for a number of reasons.

For individuals, clear and easy access to redress means they are better able to hold tech companies to account when their digital rights have been breached.

For companies, showing users they are committed to tackling the problems they may encounter on their services earns trust, driving them towards more responsible practices.

For society as a whole, redress can help to shift the power imbalance between the public and multinational tech giants towards a fairer equilibrium.

So having this first meet-up the very same evening, and to be joined by the Committee’s Special Advisor, Dr Charles Kriel, was particularly timely!

Dr Kriel kicked off the evening’s discussions with his reflections on the implications of these revelations on the UK’s redress system. We then, with civil society organisations, lawyers, activists and consumer advocates, moved into a broader discussion on some of the challenges currently facing the system.

In summary, these include:

But we did more than just moan about the issues. There are a number of opportunities:

The next Yes to Redress! meet-up will be 18.30–20.00, Wednesday 6 February where we’ll be asking: what does “good” redress look like?

In early 2019 we’re also going to explore ways to gather better data on digital harms and promote redress to the public. Watch this space! 👀

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